Kipling North America logo
Job Title
SALES LEAD - San Francisco Premium Outlets
Livermore, California
United States
Reference Number
Position type
Full-Time and/or Part-Time
Store Management
18 & Over

SALES LEAD - San Francisco Premium Outlets

Company Overview

Kipling, founded in 1987, is a leading European lifestyle brand with design-driven products sold in more than 40 countries worldwide. The product line includes handbags, luggage, backpacks, and accessories.

VF, Inc. is a leading international fashion and lifestyle company with products ranging from sportswear and accessories to a complete home collection. The VF Corporation is a leader in branded apparel including jeanswear, sportswear, outdoor products, and workwear. We are a publicly held company listed on The New York Stock Exchange (ticker symbol: vfc) with locations in over 150 countries around the world. VF will grow by building leading lifestyle brands that excite consumers around the world.

About the Position

The Sales Lead supports the Store Manager with the execution of daily business, customer engagement, store operations, talent supervision, and merchandising standards in the store. The Sales Lead is a member of the store leadership team whose key role is the supervision of store staff and ensuring the highest level of customer engagement and sales results are achieved. They rely on instructions and pre- established guidelines from the Store Manager to perform the functions of their job. They support the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. They provide sales-related feedback and coach daily performance for Associates. This position is a key-carrying position and may assume responsibility for the store in the absence of another manager and includes some opening and closing duties as determined by the needs of the business.

How You Will Make a Difference

  •  Sales and Supervision: Assist in maximizing store sales and achieving store sales goals. Monitor sales progress and results against key targets. Lead an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to Associates around customer engagement. Assist in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager.

  • Brand Experience/Customer Service: Ensure excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Ensure that store team is engaging with each customer to create an authentic brand experience. Lead and inspire a customer-centric culture by proving direct feedback and supervision of the Associates the in-store experience.

  •  Coaching Team: Provide coaching to the store team in the core areas of customer engagement and sales results. Ensure the store team receives relevant, timely feedback, coaching, and redirection that enables their success.

  • Operations: Ensure all company and store policies and procedures are followed, and reports concern directly to the Store Manager. Under the direction of the Store Manager, monitor and maintain store operations standards and delegate tasks to Associates as needed to maintain operational excellence.

  • Visual Merchandising: Ensure the visual merchandising standards for the store are maintained.

  • Human Resource Management: Under the direction of the Store Manager, assist in supervising and coaching a high-performing team of customer focused Associates. Coach and provide sales-related feedback to the team. Regularly communicate any Associate concerns directly to the Store Manager or Human Resources as necessary. Support the Open Door Policy.

  • Loss Prevention, Safety, and Compliance: Under the direction of the Store Manager, monitor compliance and adherence to policies and procedures, standards and practices, and company directives. Protect company assets. Monitor compliance with company safety, security, and shrink avoidance policies and programs. React quickly to all customer and employee injuries and partner with Store Manager, District Manager, and Human Resources immediately.

  • Professional Conduct: Model behavior that respects the background, experience, and cultural differences of others while upholding the integrity and values of the VF Corporation and the brand.

Skills for Success

  •  Years of Related Professional Management Experience: 1 year

Educational/ Position Requirements

  • Two years related retail or service-oriented experience and/or training

  • Proven ability to meet and exceed sales and profit results

  • Proven ability to meet business goals by driving results through store team

  • Detail orientated and excellent organization skills

  • Ability to make decisions in a fast-paced environment

  • Available during peak times including nights, weekends and holidays

Physical Requirements

  • Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)

  • Standing required for entire work shift

  • Bend, lift, open, and move product up to 50 pounds as needed

Core Competencies

  • Adaptability

  • Coaching and Developing Others 

  • Communication

  • Customer Focus

  • Driving for Results

  • Empowerment