Nautica is a leading global lifestyle brand founded in 1983. Nautica products are styled in a timeless design and premium quality that captures the essence of an active, adventurous and spirited lifestyle. Nautica offers an ideal environment for motivated, focused professionals eager for success!
Sales Lead PT: Become the Newest Member of the Nautica Family
The Sales Lead supports the Store Manager with the execution of daily the daily business, customer engagement, store operations, talent supervision, and merchandising standards in the store. The Sales Lead is a member of the store leadership team whose key role is the supervision of store staff and ensuring the highest level of customer engagement and sales results are achieved. They rely on instructions and pre-established guidelines from the Store Manager to perform the functions of their job. They support the leadership team in fostering a positive work environment that ensures both internal and external customer satisfaction while maximizing productivity and profitability. They provide sales-related feedback and coach daily performance for associates. This position is a key-carrying position and may assume responsibility for the store in the absence of another manager and includes some opening and closing duties as determined by the needs of the business.
How You Will Make a Difference:
• Sales and Supervision: Assists in maximizing store sales and achieving store sales goals. Monitors sales progress and results against key targets. Leads an environment of productivity by leading the customer engagement on the sales floor and providing coaching and feedback to associates around customer engagement. Assists in executing the management of labor and payroll expenses to maximize sales and productivity under the direction of the Store Manager.
• Brand Experience/Customer Service: Ensures excellence in customer service in the store by modeling brand specific service standards as well as by monitoring customer feedback and responding to and addressing all customer concerns quickly. Ensures that store team is engaging with each customer to create an authentic brand experience. Leads and inspires customer-centric culture by proving direct feedback and supervision of the associates the in-store experience.
• Coaching Team: Provides coaching to the store team in the core areas of customer engagement and sales results. Ensures store team receives relevant, timely feedback, coaching, and redirection that enables their success.
• Operations: Monitors that all company and store policies and procedures are followed and reports concerns directly to the Store Manager. Under the direction of the Store Manager, monitors and maintains store operations standards and delegates tasks to associates as needed to maintain operational Excellence.
• Visual Merchandising: Ensures the visual merchandising standards for the store are maintained.
• Human Resource Management: Under the direction of the Store manager, assists in supervising and coaching a high-performing team of customer focused associates. Coaches and provides sales-related feedback to the team. Regularly communicates any associate concerns directly to the Store Manager or Human Resources as necessary. Supports the Open Door Policy.
• Loss Prevention, Safety, and Compliance: Under the direction of the Store Manager, monitors compliance and adherence to policies and procedures, standards and practices, and company directives. Protects company assets. Monitors compliance with company safety, security, and shrink avoidance policies and programs. Reacts quickly to all customer and employee injuries and partners with Store Manager, District Manager, and Human Resources immediately.
• Professional Conduct: Models behavior that respects the background, experience, and cultural differences of others, while upholding the integrity and values of Nautica.
Skills for Success:
Years of Related Professional Management Experience: 1 years
Educational/ Position Requirements:
• Two years related retail or service-oriented experience and/or training
• Proven ability to meet and exceed sales and profit results
• Proven ability to meet business goals by driving results through store team
• Detail orientated and excellent organization skills
• Ability to make decisions in a fast-paced environment
• Are available during peak times, including: nights, weekends and holidays.
Physical Requirements:
• Operate office equipment and technology (i.e., computers, phones, fax, copier, etc.)
• Standing required for entire work shift
• Bend, lift, open, and move product up to 50 pounds as needed
Core Competencies:
• Coaching and Developing Others
• Empowerment
• Customer Focus
• Communication
• Driving for Results
• Adaptability
We offer a competitive salary and a comprehensive benefit package that includes outstanding bonus potential, a casual work environment, a generous merchandise discount and realistic growth potential. Nautica is an equal opportunity employer, M/F.