If you have a love for fashion, a thirst for knowledge, and enjoy working with people, then search no more, this is the place for you!
SUMMARY:
The Supervisor actively supports and reinforces the Store Manager in ensuring the store meets its goals and standards in the areas of financial performance, customer satisfaction, and visual. The Supervisor is expected to display and encourage selling skills that lead to high sales productivity to motivate staff members to meet goals and expectations set forth by the company. The Supervisor is responsible for operating the store in the absence of the Store Manager and Assistant Manager.
DUTIES AND RESPONSIBILITIES:
Customer Satisfaction
* Ensures customers are greeted within 30 seconds upon entering the store.
* Achieves excellent scores on secret shopper reports.
* Promotes merchandise and demonstrates product knowledge to customers and assists them with any requests.
* Excellent communication skills and positive attitude.
Financial Objectives
* Achieves store financial objectives in the areas of sales goals, comp store increases, sales per square foot, expense control, units per transaction, payroll percent and shrinkage.
* Promotes sales contest and promotional directives set forth by the company.
Operational Responsibilities
* Communicate regularly with Store Manager regarding operating and merchandise issues.
* Supervises leads and motivates staff members.
Visual Merchandising
* Participates in visual merchandising standards and directives set forth by the company.
* Ensures replenishment of merchandise on selling floor as needed.
* Ensures all company sale and markdown directives are completed in a timely manner.
* Ensures compliance to visual presentation standards set forth by the company.
Loss Prevention
* Responsible for the protection of the Company assets (Inventory, Cash,
Store fixturing and all other company property).
* Communicates all loss prevention occurrences to Store Manager.
* Practices excellent customer service at all times in order to prevent possible theft.
* Adheres to and upholds all policies and procedures regarding loss prevention.
REQUIREMENTS:
* Lifts merchandise onto and from stockroom shelving which may require use of a ladder or step stool
* Lifts boxes containing merchandise and store supplies
* Previous experience as supervisor or relevant role
* Excellent communication skills and positive attitude
* A friendly and energetic personality with customer service focus
* Ability to perform under pressure and address complaints in a timely manner
* Availability to work flexible shifts
* High school degree; BS degree would be a plus
we are looking for customer service oriented associates that thrive in a team environment. Sound like you? Get started and start your search!