STORE MANAGER - New York, NY
REPORTS TO: Regional Manager
OVERALL DUTIES:
The Store Manager is responsible for business development in line with the brand’s strategy, overall management of the store, staff, merchandise and customer service. Store Manager is accountable for achieving financial objectives, building highly motivated teams and developing the staff to the next level.
CORE RESPONSIBILITIES:
Customer Service
- Stresses importance of building a local clientele and new client base.
- Assist associates with client service issues when needed
- Ongoing reinforcement of all aspects related to clientelling
Staff Development
- Uses training as the tool to refine and enhance the knowledge expectations of the team
- Ongoing performance management to ensure sales and KPI goals are consistently being met
- Demonstrates leadership and leads by example
- Manages on the floor to maintain a strong presence
- Develops bench strength for all positions within the store
- Develops, implements and executes strategic business plans for the store
- Creates a store environment that emulates the company DNA
Operations
- Assist in developing store as according to brand’s overall objectives
- Maintains inventory control following the policies and procedures to protect assets and meet the shrink goal
- Manage the P&L for the store controlling expenses and gross margin to achieve financial objective
- Partner with buying office to ensure the merchandise matrix, sell through and stock levels are maximized for sales
Store Visuals
- Enforce merchandise standards as set forth by visual department
- Maintains and communicates strong product knowledge
- Consistently upholds brand’s image
Human Resources
- Consistently network within the market shopping competition and recruiting for staff opportunities
- Supervise store personnel, insuring all company policies and procedures are being followed
- Exhibit strong communication skills that are clear and concise with the store team, co-workers and NY office
- Create a positive store atmosphere that consistently motivates the team
REQUIRED SKILLS/EDUCATION
- BA a plus
- Minimum 4-8 years of Retail Management experience; luxury a plus
- RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred
- Strong interpersonal, organizational, and communication skills
- Able to work independently as well as collaboratively
- Proficient computer skills
- Ability to manage conflict
Max Mara is an Equal Opportunity Employer. M/F/D/V