SALES ASSOCIATE
OVERVIEW:
The Sales Associate builds a following of customers and they are
expected to be a consultant as opposed to a clerk. This means
that in addition to following up with customers promptly and
appropriately, the Sales Associate should work to establish a
rapport that allows them to determine all of their customers
needs and then show the appropriate product to meet those needs.
RESPONSIBILITIES:
Sales Generation:
• Meet sales goals
• Utilize the elevated levels of sales and service to maximize
sales performance
• Demonstrate an in-depth knowledge of the merchandise
• After closing a sale, monitor all details including:
shipping, alterations (if applicable) and special requests
to ensure customer satisfaction
• Comply with all sales related policies and procedures
• Maintain a keen interest in the fashion industry and market
trends
Customer Service:
• Provide the highest level of customer service
• Build and maintain repeat clientele; utilize client book
• Resolve all client problems and complaints quickly and
effectively, ensuring client satisfaction
Operations:
• Keep selling floor and merchandise neat, organized and
stocked
• Assist in the maintenance of all inventory in the stockroom
and on the selling floor
• Assist in all areas of stock, shipping, receiving
protocol/policies and all shipping/ receiving related
paperwork.
• Participate in inventories
• Comply with all Point-of-Sale policies and procedures
• Properly execute all relevant register functions
• Ensure image and grooming standards are professional and
reflective of the brand image, at all times
• Adhere to work schedule, inclusive of time and attendance
• Participate in all relevant training and development
seminars, programs and meetings as directed by store
management
QUALITIES:
• Customer Focus – Dedicated to meeting the expectations and
requirements of external and internal customers; acts with
the customer in mind, establishes and maintains effective
relationships with customers.
• Interpersonal Savvy – Relates to all types of people in an
appropriate and helpful manner; builds appropriate rapport
while building effective relationships.
• Integrity - Is a direct and truthful individual and doesn't
misrepresent him/herself.
• Drive for Results – Consistently challenges themself and
subordinates to meet goals.
QUALIFICATIONS / REQUIRED EXPERIENCE
• Previous work experience in a luxury environment
• Dynamic interpersonal and communications skills both verbal
and written
• Solid independent work ethic, exceptional time management
skills, and high level of ownership
EDUCATION / CERTIFICATIONS
• College Degree preferred