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Kenneth Cole logo
Job Title
New York, New York
United States
Position type
Store Associate
18 & Over


Influence and assist the customer in making purchases that satisfy the customer’s needs and desires to achieve the store goals.

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions where such accommodations do not pose an undue hardship.



  • Achieve and exceed Goals: personal sales, Average Dollar per Transactions (ADT), Units per Transactions (UPT) and Sales per Hour (SPH)
  • Engagement with the customer in accordance with the customer service mission statement standards
  • Effectively demonstrates and adheres to all Company initiatives: ACT Training, Footwear Selling Program, Target Shrink Program, Manager on Duty (MOD), Area of Responsibility (AOR), Clientele Program, Dress Code
  • Analyze reports (Sell Through), communicate appropriate information to business partners to maximize business opportunities and improve store profit
  • Adhere to Clocking in/out procedures
  • Process all Point of Sale (POS) transactions accurately and efficiently (see Transaction Support Job Description for specific responsibilities)
  • Process all returns and exchanges professionally
  • Follow up with customer charge sends, repairs and holds
  • Maintains Company merchandise presentation and marketing standards
  • Ensure accuracy of Company in store promotions and merchandise markdowns
  • Maintain standards of cleanliness and organization
  • Maintain store and staff safety
  • Attend all store meetings
  • Assist in inventory preparation and execution
  • Work with all associates in the store to maintain a professional and productive work environment
  • Adheres to all Company Policy and Procedures
  • Adheres to all local, state and federal laws
  • Professionally interacts with all levels of Management and Corporate Human Resources



  • Minimum of 2 years previous customer service experience (high end retail preferred)
  • Loyal customer base or experience with Clienteling (preferred)
  • Accuracy with money handling
  • Basic mathematical ability
  • Ability to work well under pressure
  • Ability to work in a fast paced environment
  • Ability to communicate with co-workers and customers
  • Ability to read, count and write to accurately complete all documentation and reports
  • Ability to perform fundamental mathematical calculations
  • Ability to freely access all areas of the store including selling floor, stock area and register area
  • Ability to operate and use all equipment necessary to run the store
  • Ability to climb ladders or stairs (depending upon store design)
  • Ability to move or handle merchandise and boxes throughout the store generally weighing 0 – 40 pounds
  • Ability to work varied hours: nights, days and weekends to support the business needs
  • Standing, walking, squatting the majority of the work week



  • Health, Dental, and vision packages
  • 401k and company match
  • Competitive time-off package including; company paid holidays, paid time off, and a flexible Summer Friday program
  • Paid Parental Leave
  • Associate Discount
  • Wellness Program & Gym discounts
  • Pre-tax commuter benefits



Our goal is to be the global standard for New York style and social consciousness. At Kenneth Cole Productions, we bring together respectful, innovative people, in a culture of, collaboration, accountability, and passion for our brand and product. We hire those who are innovative, courageous, interesting, ambitious, and genuine.


For over 35years, Kenneth Cole Productions, Inc. has been one of the world’s most recognized fashion companies. This couldn’t have happened without one key asset: our Associates. Designing, marketing, and selling a broad range of shoes, clothing and accessories. KCP Associates are courageous thought-leaders who are relentless in their pursuit of excellence.


As an entrepreneurial organization of energized and devoted individuals, we promote, inspire and embrace an atmosphere of mutual respect, creative thinking and results-driven accountability. We foster an incredibly collaborative workplace, which we fill with people who work hard (and play hard) together. Whether you’re a college graduate ready to start your career, or a professional looking for your next challenge, we offer exciting opportunities all over the world.