Company DescriptionRalph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Childrens, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, Chaps and Club Monaco, constitute one of the world's most widely recognized families of consumer brands.
Position OverviewRalph Lauren Shop Managers act as the CEO of their shop, driving desirability and topline performance. As the CEOs , the Shop Manager ensures every client is treated as a VIP using the 5 Cs of Service Excellence, creating the ultimate expression of a luxury lifestyle shopping experience. The Shop Manager is expected and empowered to develop and inspire top talent to create the next generation of Ralph Lauren ambassadors. Ralph Lauren CEOs are In the business of dreams.
Essential Duties & ResponsibilitiesCustomer Experience Responsible for ensuring each employee delivers the 5 Cs of Service Excellence to every client. CREATE, CONNECT, CONVERT, CLOSE, and CONTINUE Ensure every client that enters the store is treated like a VIP by providing an experience unique to Ralph Lauren Guarantee all sales associates are utilizing technology and applications to protect existing clients while simultaneously growing the RLS client base People & Development Responsible for the casting in partnership with wholesale partners and development of store employees, creating dynamic/ diverse and powerful field teams Coach and mentor all employees to achieve optimal results Responsible for building bench strength for future talent, as well as succession planning for current store employees Merchandising & Presentation Provide consistent feedback to buyers and planners identifying all areas of opportunity. Conduct product knowledge seminars as needed for wholesale employees to promote on sales of RL merchandise. Understand and place a high priority on respecting and upholding presentation standards, consistent with Ralph Laurens desired image and character Ensure store environments are set up to be the silent sales associate in the store, telling compelling and inspiring stories of who we are as a brand
Experience, Skills & Knowledge College Degree or equivalent experience 5 years of Retail Management Experience Strong business acumen. Enthusiasm and ability to build and maintain an environment consistent with RL lifestyle philosophy. Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills. Strong communication and interpersonal skills.
Ralph Lauren Shop Manager - Bloomingdales