Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in four categories: apparel, home, accessories and fragrances. For 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren Purple Label, Ralph Lauren Collection, Double RL, Polo Ralph Lauren, Polo Ralph Lauren Children’s, Ralph Lauren Home, Lauren Ralph Lauren, RLX, American Living, Chaps and Club Monaco, constitute one of the world's most widely recognized families of consumer brands.
Lead the sales floor to ensure a consistent memorable customer shopping experience using the highest standards of service excellence while building client relationships and upholding our cultural ethos. Partner with General Manager/Assistant Manager to learn the role of a leader, in order to positively influence sales team and drive sales.
Essential Duties & Responsibilities
• Takes a proactive approach to self-development and actively gives/receives feedback through one-on-ones and coaching. • Exhibit pride through positive demeanor, body language and personal presentation. • Action and commit to all training tools provided (5C’s of customer excellence, product knowledge, etc). • Supports and promotes new business initiatives to create a positive reception from sales team. • Demonstrates professional etiquette through integrity, honesty and respect for others. • Build on personal professional sales experience to become a more knowledgeable and effective store leader. • Upholds customer service and training standards in the store. Exemplify excellence in customer service responsibilities. Identifies and communicates training needs to management. • Consistently builds and develops a proactive clientele business through social engagement and relationship skills. • Consistently deliver value added services to enhance customer experience. • Maintain merchandise in accordance with the Company’s visual presentation standards. • Actively participate in upholding the brand esthetic in all merchandising activities including but not limited to daily stock maintenance, product transfers, folding and floor changeovers. • Demonstrate a true passion and respect for the product. • Utilize product knowledge and selling tools to strengthen expertise. • Meet and exceed personal sales and SPH goals. • Opening/closing procedures of store, complete returns and exchanges in the absence of a manager. • Partner with managers in checking task tracker and retail web for updates weekly. • Utilize the CEM role. Manage, mentor, and coach sales team to take a proactive approach to expand their clientele and maximize sales. • Support the management team with the maintenance of daily tasks. Communicate tasks and follow up to management and associates.
Experience, Skills & Knowledge
• College Degree or equivalent experience • Minimum of 2-3 years of Retail Management Experience, with time spent managing high volume luxury businesses • Strong business acumen • Enthusiasm and ability to build and maintain an environment consistent with RL lifestyle philosophy • Ability to guide individuals toward goal achievement using negotiation, teamwork, motivation and staff development skills. • Strong communication and interpersonal skills
Ralph Lauren Chicago - Children's Sales Supervisor