OVERVIEW:
The Cashier is accountable for all billing and payment related
functions of a retail store and is required to perform the task
with the utmost concentration and dedication. The Cashier need to be
well versed with the standard operating procedures and provide
customers with a positive experience as they are the last interaction with
the customer.
RESPONSIBILITIES:
Customer Service:
• Provide the highest level of customer service
• Resolve all client problems and complaints quickly and
effectively, ensuring client satisfaction
Operations:
• Participate in inventories
• Comply with all Point-of-Sale policies and procedures
• Properly execute all relevant register functions
• Ensure image and grooming standards are professional and
reflective of the brand image, at all times
• Adhere to work schedule, inclusive of time and attendance
• Participate in all relevant training and development seminars,
programs and meetings as directed by store management
• Verifying the merchandise with the items listed on the bill
and procuring payment form the customers.
• Counting the received amount and handing the change to the
consumers.
• Swiping the credit and debit cards appropriately for charging
clients.
• Making entries of the procured payments in the cash registers.
• Ensuring that the merchandise is packed and handed to the
customers at the checkout.
• Completing all the tasks assigned by the supervisor.
• Interacting with store customers and addressing any queries or
grievances of the customers.
QUALITIES:
• Customer Focus – Dedicated to meeting the expectations and
requirements of external and internal customers; acts with
the customer in mind, establishes and maintains effective
relationships with customers.
• Interpersonal Savvy – Relates to all types of people in an
appropriate and helpful manner; builds appropriate rapport
while building effective relationships.
• Integrity - Is a direct and truthful individual and doesn't
misrepresent him/herself.
• Drive for Results – Consistently challenges themself and
subordinates to meet goals.
QUALIFICATIONS / REQUIRED EXPERIENCE
• Previous work experience in a luxury environment
• Dynamic interpersonal and communications skills both verbal
and written
• Solid independent work ethic, exceptional time management
skills, and high level of ownership
• Should have excellent written and verbal communication
abilities.
• Ability to use a barcode machine and a card swiping machine
for billing.
• Strong calculative and mathematical abilities.
• Ability to effectively manage time.
EDUCATION / CERTIFICATIONS
• College Degree preferred