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Job Title
Full Time Key Holder - Luxury - Boston, MA
Boston, Massachusetts
United States
Position type
Store Associate
18 & Over

Full Time Key Holder - Luxury - Boston, MA

 TITLE: Key-holder

REPORTS TO: Store Manager


The Key-holder is responsible for sharing the methodology and DNA of the company to clients in order to drive sales, grow the base and sustain the brand.  They are also responsible for opening and closing the store when the Store Manager and/or Assistant Manager are unavailable.


  1. Customer Service

  • Assist stylists in the absence of store management

  • Actively builds client confidence by creating an engaging interactive experience

  • Gain new clients meeting conversion goals and continues to service existing client base

  • Resolves customer service issues swiftly

  • Ensure customer’s needs are surpassed without hesitation.

  • Consistently meets/exceeds both store and individual sales goals including KPI’s

  • Maximize the customer experience

  • Maintain positive outlook and professional demeanor while supporting company initiatives

  1. Staff Partnership

  • Promotes positive working environment through effective communication amongst peers, Management, and Corporate office

  1. Operations

  • Consistently adheres to company policies and procedures

  • Possesses working knowledge of POS system

  • Communicates all store related issues to Store Manager when unable to solve on their own

  • Performs opening/closing duties as required

  • Uses time effectively when not servicing clients

  • Accountable for protecting MaxMara assets and minimizing shrink

  1. Store Visuals

  • Maintains a clean working environment  and insure presentation of product is consistently too standard

  • Is fully knowledgeable of the product


  • Minimum 2-4 years of Retail experience; luxury a plus

  • RTW and/or shoe experience is a plus; product experience in luxury or high-end retail is strongly preferred

  • Strong interpersonal, organizational, and communication skills

  • Able to work independently as well as collaboratively

  • Proficient computer skills

Max Mara is an Equal Opportunity Employer. M/F/D/V