City:Santa Agnes de Malanyanes
Ralph Lauren Corporation (NYSE:RL) is a global leader in the design, marketing and distribution of premium lifestyle products in five categories: apparel, accessories, home, fragrances, and hospitality. For more than 50 years, Ralph Lauren's reputation and distinctive image have been consistently developed across an expanding number of products, brands and international markets. The Company's brand names, which include Ralph Lauren, Ralph Lauren Collection, Ralph Lauren Purple Label, Polo Ralph Lauren, Double RL, Lauren Ralph Lauren, Polo Ralph Lauren Children, Chaps, and Club Monaco, among others, constitute one of the world's most widely recognized families of consumer brands
• Embrace and Demonstrate the RL Brand philosophy & EMEA values • Lead & develop the team to deliver RL Experience excellence whilst maximizing sales opportunities • Deliver the retail initiatives to support the Brand business vision & increase productivity • Execute the Brand Presentation guidelines to further enhance the RL Experience
Essential Duties & Responsibilities
EXCEED SALES AND PROFITABILITY TARGETS Deliver sales & profitability through key metrics: Sales, Conversion & Unit per transaction Deploy resource to match skill/experience & customer requirements Adopt tools & processes to improve employee efficiency & increase productivity Understand ,support budgetary requirements to increase the store profitability Manage & maintain a safe working environment for customers & employees Maintain compliance of all company policy & procedures including Health & Safety Partner with OM & ICM & implement action plans to minimize shrink and improve store compliance Adapt enthusiasticaly & with pace to change INSPIRE AND DEVELOP THE TEAM Manage and inspire the team to deliver results by providing the RL Experience Communicate, engage & energize the team to maximize performance service metrics Hire, coach & develop a high performing team to deliver outstanding RL Experience Manage regular talent assessments & provide regular constructive feedback Recognize & reward great service and performance Own your personal development plan, look for ways to continuously improve Manage teams adherence to the brand dress & grooming standards to ensure representation as Brand Ambassadors RL EXPERIENCE AND SERVICE MODEL Lead by example & coach the team to deliver the RL Experience model to an exceptional level. Create a customer first culture within all store activities Observe, coach & share product knowledge ,coach selling skills to drive key metrics: Sales, Conversion and units per transaction Optimize opportunities to increase sales, customer data capture & increase customer loyalty BRAND PRESENTATION AND OPERATIONAL EFFICIENCY Deliver Brand visual proposition guidelines are executed to an exceptional level Influence the visual presentation strategy through commercial thinking Build brand understanding coaching team with visual mechanizing skills Provide feedback & ideas to influence product presentation & product ranging to increase sales Ensure 100% retail standards are consistently maintained Demonstrate a good understanding of product seasonality, Concepts, key volume lines to support the commercial actions & drive sales
Experience, Skills & Knowledge
• Professional experience within a Retail environment. • Proactive, positive and dynamic personality. • High customer and people service orientation. • Good social and communication skills. • Understanding of delivering performance against KPIs • Experience within MS Office suite.
PFS - Customer Experience Manager