Analyze available sales reports and data to determine the needs of the business and set business strategies
Continuously motivate sales staff to meet assigned sale and productivity goals
Support the development of associates’ sales techniques, ensuring elevated level of service to maximize sales
Demonstrate an in-depth knowledge of the merchandise; ensure selling staff is fluent in all aspects of product knowledge
Demonstrate sales leadership for staff by playing an active role on the selling floor
Customer Service
Ensure all associates provide the highest level of customer service
Ensure staff maintains constant client communication through utilizing their client books
Manage client database and utilize information to increase sales and client contact
Resolve all client problems and complaints quickly and effectively
Assist sales associates with various customer service issues i.e. dissatisfied customers, returns, defective merchandise
Empower associates to make decision in the customer’s best interest that also supports the company’s philosophy
Operations
Ensure facility maintenance, presentation and organization
Ensure cash control procedures are properly followed including; bank deposits, drawer funds and petty cash
Ensure deliveries are properly processed in a timely manner
Monitor the movement of all inventory and ensure that staff adheres to all shipping/receiving policies and procedures
Ensure staff is trained in all areas of appropriate register functions
Understand and properly execute all management register functions
Build and maintain good communication with members of corporate office, regional office, mall office and other stores
Merchandising/Visual
Implement and maintain all merchandising directives and ensure execution of effective merchandising strategies
Ensure the selling floor is neat, clean, organized and reflects the correct visual image at all times
Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction. Identify and communicate product concerns in the timely manner
Communicate inventory needs to support the business goal
Human Resources
Continually evaluate the performance of each associate and provide constant feedback to ensure results
Ensure image and grooming standards are professional, reflective of the brand image and adhered to at all times
Requirements:
2-3 years of store management experience in a design driven, upscale specialty store environment.
Associate’s or bachelor’s degree a plus
Proficiency in computer programs used in the company including: Word, Excel