advertisement
NEW YORK & COMPANY logo
Organization
Job Title
ASSISTANT MANAGER - Lafayette, LA
Location
Lafayette, Louisiana
Zip
70503
Country
United States
Reference Number
2935-071
Position type
Full-Time
Category
Store Management
18 & Over
Yes

ASSISTANT MANAGER - Lafayette, LA

JOB TITLE: Assistant Manager (AM)

OVERVIEW: The AM ensures the service and selling environment
within the store is fun and engaging for customers at all
times. The AM is responsible for one or more of the following
functions within the store: Sales/Credit, Talent, Customer
and/or Operations.


Required Skills

KEY RESPONSIBILITIES:

Sales/Credit

• Demonstrate a high-level of business acumen and modify and
execute in-store business strategies to drive sales results
and achieve individual and store goals in line with Company
initiatives; use company reports to analyze business
results

• Implement plans/directions/schedules and act with a sense of
urgency to meet the changing priorities, store needs and
demands of the business

• Effectively promote all Brand Initiatives (Credit, Reward,
Email Capture, etc.) and achieve all personal goals

• Hold the team accountable for performance in partnership
with the Store Manager to improve key metrics and drive
sales

Talent

• Implement the talent strategy to develop a high-performing
and engaged team accountable for store results

• Ensure talent is properly on-boarded and adequately trained;
provide the team with in-the-moment feedback and coaching
on selling behaviors, customer service, operational tasks
and merchandising

• Support the ongoing development of the team including
identifying and resolving performance issues and policy
violations, in partnership with the Store Manager

• Network, recruit, interview and hire for open positions at
all levels and build a bench of talent

Customer

• Create a store culture that is committed to exceeding
customer’s expectations and delivering the highest level of
customer service at all times

• Communicate customer feedback, best sellers, business trends
and recommendations to the Store Manager

• Apply fashion knowledge to make product recommendations and
style customers on the sales floor and in the fitting room

• Balance customers and tasks simultaneously using good
judgment and teamwork

Operations

• Support compliance with all Company policies and procedures,
including the New York & Company Code of Business Conduct
and Loss Prevention policies

• Orchestrate proper floor coverage to maximize store volume

• Ensure that the sales floor is full, sized, organized and
clean

• Process shipment and replenish the sales floor as needed

• Perform transactions which may include ringing at the Sales
& Services desk

• Implement strategies to achieve store shrink goals in
partnership with the Store Manager

• Supervise the maintenance of store safety standards and
identify and resolve store maintenance issues

• Oversee merchandise standards to maximize sales within the
store and escalate issues accordingly

• Guide the execution of the visual presentation, direction
and updates

• Monitor payroll and all other controllable expenses in
partnership with the Store Manager


Required Experience

REQUIREMENTS:

• Minimum of 2 years of retail management experience

• Physical ability to be on the sales floor for extended
periods of time, and to move and handle merchandise and
fixtures throughout the store which may entail lifting, and
perform all functions as set forth above

• Ability to work varied hours/days, including nights,
weekends and holidays, based on business needs

• Strong leadership presence, fashionable, passionate, acts
with integrity, driven, accountable and a team player

• Demonstrated track record of success in sales/credit
generation, talent management, customer service, operations
and merchandising

• Minimal travel required

EDUCATION:

• High School Diploma or GED required; BA/BS degree preferred

This position description intends to describe the general
nature and level of work being performed by people assigned to
this job. It is not intended to include all duties and
responsibilities. The order in which duties and
responsibilities are listed is not significant.


advertisement
advertisement